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Customer relationship management (CRM) relies on data collected from customers to create customized or one-toone experiences for those customers. Data are collected at various touchpoints-places in which the customer interfaces with the firm to provide information, such as at a checkout lane, on the phone, on the Web site, and so on.
Do firms have an obligation to explain to customers that they are collecting information from them to populate and drive their CRM initiative, or is it inherently obvious in today's world that such practices are routine?
In general, what is your personal viewpoint of database-driven positioning strategies? What are the potential pros and cons to the company and to the customer?
Describe how you might improve the company overall.
Pete, one of the shareholders, holds a $6,020 basis in the Orange stock at the beginning of 2011. Identify the Federal income tax issues which face Pete.
Recognize at least two applicable laws which influence this situation and explain the steps you would take as CEO to resolve this dilemma.
Usually when employers offer health insurance benefits to their workers, these benefits spread to the spouses of the workers as well.
Identify the performance gaps
How does supply chain management contribute to the overall competitiveness of the corporation? What factors have raised the strategic importance of the supply chain management function?
Outline one style of leadership that you think is best and justify your perspective with examples from lectures, the text book and/or everyday life.
Describe the different steps in planning for innovation? Why is planning so important in today's business world to ensure that you stay on top?
Explain the personality traits of a leader that you most admire and discuss why people follow them and a common belief usually held privately
What do we call the tax for which higher income taxpayers and low income taxpayers pay the same fraction of income?
Do you think most employers are serious about the development of their employees or are they only concerned with productivity? no more than one detailed paragraph.
Project Management using network diagrams (PERT and CPM) in Operations. Finding and using the Critical Path in network diagrams in Operations. Reducing the project completion time (crashing) in Operations.
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