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PROBLEM STATEMENT
The expected increase in the number of customers visiting their restaurant each day had made it a very busy and populated place. Making it even more complex and difficult for the management to handle and cope with the increasing visitors. This had lead them to contemplate regarding increasing the number of people working for them in their restaurant, which they thought should be equally capable of handling and serving well, as losing a customer would turn out to be negative for the restaurant in the long run and days to come.
ANALYSIS
Sunset Grill being renowned and a big success in itself have built up many expectations from the people as well as the owners. Therefore Melhuish has to put all possible efforts to cope up with the situation and run it in the most efficient manner. Sunset has huge fan following and with it comes the responsibilities also, responsibility of serving the people in a right manner, doing justice with them in every condition, keeping up the profound faith in the franchise, ensuring that one must not let down the name in any way and most importantly maintaining the name, the fan following and the taste which is famous all around. Accordingly Sunset has most of the crowd on weekdays and that is the reason why it is becoming unmanageable on those days as it doesn't have sufficient seat ability
Plans by the management to further grow:
CONCLUSION
A good restaurant works on the most basic principle that is; serve good food and offer great customer services. But sadly Sunset Grill is not vigorously working on the second part although they have many plans which are quiet good also but they do not have any plan for implementation and that is the basic need for them at this point of time. They highly need to invest on services as they serve very delicious food undoubtedly but the mark where they lack is customer service that isn't perfect as it ought to be. For them, if they won't start working on the issue right away things will get worsened and may be more pathetic. Below are some suggestions that Melhuish must look upon, as they would surely help him to meet up the two ends and embrace the franchise.
Attachment:- 910D15-PDF-ENG.PDF
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