Reference no: EM132188987
1. Alpha Consulting provides HR services to small companies that do not need full-time HR. Contracting with Alpha Consulting is known as
benchmarking.
reshoring.
e-commerce.
downsizing.
outsourcing.
2. Which of the following is a core value of TQM?
The company promotes cooperation with vendors and customers to hold down costs.
Managers measure progress with feedback based on qualitative observations.
A few, select employees in an organization are given training in quality.
Methods are designed to meet the needs of external customers, not internal customers.
Processes are designed such that errors are detected and corrected immediately after they occur.
3. Many companies today are having to redo their personnel policies to address the issue of social networking. This is due to a fear of
suppressed knowledge sharing.
lower productivity.
creation of online expert communities.
no sharing of best practices.
loss of expert knowledge.
4. As part of today’s job culture new employees are assigned mentors who guide the new employee through on-the-job training as well as the culture of the company. This is known as _____ capital.
human
social
intellectual
customer
financial
5. Ashock has been brought in as a consultant for a large organization. He is tasked with identifying the goals, policies, and action sequences the company should take to offset competitive challenges. Ashock will be implementing
transactional management.
process mapping.
strategic management.
management by objectives.
operational management.
6. To provide excellent customer service to those in the electrical industry through the use of high-tech solutions is an example of a
mission.
vision.
code of conduct.
work structure.
goal.
7. Roe vs. Wade and other major court cases often make their way through the court system ending with the court of final appeal, more commonly known as
circuit court.
the Supreme Court.
state court.
the court of appeals.
district court.
8. Customer service representatives who seek to solve problems for customers need to understand their
skill variety.
task significance.
task discretion.
task identity.
autonomy.
9. Companies today often give tests to their employees to determine if they are introverts or extroverts or how well they will adjust to change. Which type of test is the company most likely to give to their employees?
Minnesota manual dexterity tests
Likert scales
Personality tests
Physical ability tests
Cognitive ability tests
10. Kortney was given a test of her physical ability because the job will require lifting and carrying. Which of the following would she be tested on for this job?
Muscular tension
Muscular power
Balance
Cognitive skill
Flexibility
11. Zahara is an anomaly. She comes to work every day with a smile, meets every deadline, and participates at leadership meetings even though her boss never gives her positive feedback. She must have self-motivation because she has
the ability to manage the emotions of other people.
the knowledge of one's strengths and weaknesses.
the ability to persevere.
the ability to sense and read emotions in others.
the ability to keep disruptive emotions in check.
12. Which of the following scenarios is an apt example of a future-oriented situational interview?
Jacob was asked about the most hated aspect of his previous job.
Maria was asked whether her religious beliefs had ever influenced her decision-making as a manager.
Emma was asked about the most annoying customer she had ever dealt with.
Ahmad was asked about the most painful decision he had made as a manager.
Fernandez was asked about the steps he would take to change the work environment in his office.
13. The Americans with Disabilities Act
protects individuals with physical disabilities, but not mental disabilities.
does not require an organization to make accommodations that cause undue hardship.
demands affirmative action to increase representation of minorities.
does not require that employers make reasonable accommodation for individuals with disabilities.
requires an organization to make all accommodations necessary to ensure that individuals with disabilities are represented in the organization.
14. Harriet wants all of her team members to receive a raise, so she gives them all a high rating. Which of the following errors is she falling prey to?
Similar to me
Halo
Central tendency
Contrast
Leniency