Performance measures in the organization

Reference no: EM1349002

Chow Company is an insurance company in Hong Kong. Chow hires 55 people to process insurance claims. The volume of claims is extremely high and all claims examiners are kept extremely busy. The number of claims in which errors are made runs about 10%, If a claim has an error, it must be corrected by the claims examiners.

After looking at the data Judy Choy senior manager of the division, was not satisfied with the volume of claims processed. She instructed Anne Wu the manager to motivate the claims examiners to work faster. Judy believes that the claims examiners are working as fast as they possibly can. She is also concerned that, by working faster, the examiners will make more errors.

a) How should Anne Wu handle this situation?
b) On what performance measures is the organization relying?
c) What performance measures should the organization use?

Reference no: EM1349002

Questions Cloud

When will the firm realize an economic profit : If the product price is $55, at its optimal output and When will the firm realize an economic profit - break even or incur an economic loss?

Illustrate what questions might you have for this researcher : a researcher reported that he had found the demand curve for kerosene to be upward sloping.-as the price of kerosene rose the quantity demanded of kerosene increased. Illustrate what questions might you have for this researcher.

Two theories of intelligence : Compare and contrast the two theories of intelligence. Which do you think explains intelligence best? Be sure to back up your opinion with information and personal experience.

What is the frequency of the waves reflected back : What mass (in grams) of steam at 100°C must be mixed with 251 g of ice at its melting point, in a thermally insulated container, to create liquid water at 66.0°C? The specific heat of water is 4186 J/kg·K. The latent heat of fusion is 333 kJ/kg, an..

Performance measures in the organization : Chow Corporation is an insurance company in Hong Kong. Chow hires fifty-five people to process insurance claims. The volume of claims is extremely high and all claims examiners are kept extremely busy.

Prediction for open standards that may change world again : In April of 1990, entire concept of domain was born, and email addresses "opened up". What might be the prediction about more open standards which may change our world again?

Catell-eysenck personality theories : Cattell's and Eysenck's theories are derived from measurement rather than from clinical practice or intensive psychoanalysis.

What volume the hydrogen occupy : Find out the height from which you would have to drop a ball so that it would have a speed of 9.7 m/s just before it hits the ground.

Write down the multiple regression equation : Write down the multiple regression equation. Evalute the regression coefficients using ordinary least squares and interpret them.

User Account

All Pages