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Discusion 1
Performance Measure Please respond to the following:
A clinic service wants to add a new performance measure that deals with service delay -the number of minutes after patient arrival that a given event occurs. Create three questions that should be asked about the clinic service's proposed performance measure. Provide a rationale for each question.
Determine if this request to add a new performance measure should be taken to the Definitions and Standards Committee. Support your answer.
Identify three (3) electronic bibliographic resources that a clinic service manger could use to identify the performance parameters upon which this proposed performance measure would be based.
Discussion 2
Customer Loyalty- Please respond to the following:
Evaluate the concept used by human resource managers that worker loyalty promotes customer loyalty.
Create two scenarios in which worker loyalty may not promote customer loyalty
The results of inspection of DNA samples taken over the past 10 days are given below. Sample size is 100. Construct a 3-sigma p-chart using this information
Perform some basic analysis of Wal-Mart Stores (NYSE: WMT). Your analysis will follow the guidelines provided in "Introduction to the Corporate Annual Report - A Business Application with IFRS Content
Suppose a second server is added and the 2 servers act independently, with each taking an average of 2.0 minutes. If a second teller is added, the average time a customer spends in the system in minutes is?
Which of the following is NOT a step for developing benchmarks?
To extend its international presence, Martinetti International has formed an expansion strategy focused on acquiring other like enterprises outside the European region. Martinetti, a subsidiary of a publicly owned parent company, is based in Rome ..
To diagnose an organization, the OD practitioner carefully examines the management team to discover the cause its problems. Scanning units help organizations gather information from the environment.
Touring Enterprises, Inc., has a capital structure consisting of $18 million in long-term debt and $7 million in common equity. There is no preferred stock outstanding.
Selection is an important part of recruiting as it will ultimately lead to job offers. Which employee selection method would you recommend using? Provide an example and explain the positives and negatives attributed to this method.
What does the case tell you about what it is like to be a project manager? From my Military Veteran perspective, being a project manager is like being an NCO or Sergeant in the Military. You must check up on your workers and tasks.
Write a 1,400- to 2,100-word budget proposal for the security department of a company or organization for the coming fiscal year. As the security director, your proposal must seek to improve all aspects of access control for the organization. Incl..
For each scenario in the below table, run 30 simulations and report the overall mean service level and the estimated total cost. Does this new reorder point achieve the desired service level of .9? If so, which scenario would you recommend
Illustrate what is the percentage change in Sun Path's total productivity measure between 2011 & 2012. Explain how HRM system is implemented in this hotel.
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