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You are asked by the owner of a local hotel chain to develop a customer satisfaction survey to determine the percentage of customers who are dissatisfied with service. In the past year, 20,000 customers were serviced. The owner desires a 95 percent level of confidence with an allowable statistical error of ±0.01. From past estimates, she believes that about 3.5 percent of customers have expressed dissatisfaction. What sample size should you use for this survey? Explain your answer. After the calculation, provide a brief explanation of which of the five key dimensions of service quality -- reliability, assurance, tangibles, empathy, or responsiveness -- should be emphasized in the satisfaction survey. Why? PLEASE EXPLAIN
What clique are you a part of in your current organization (or a prior organization). What was the purpose of the clique? Did it accomplish its purpose? Discuss, giving reasons showing why or why not.
Discuss a problem your organization solved or a decision it made sub-optimally because the frame was not correct. To reduce fraud, some people argue that checks that utilize mechanical or electronic signature systems should not be honored. Do you agr..
Hawaii Sugar Company produces brown sugar, processed (white) sugar, powdered sugar, and molasses from sugar cane syrup. The company purchases 4000 tons of syrup weekly and is contracted to deliver at least 25 tons weekly of each type of sugar. The pr..
The warehouse manager thought a recent presentation on operations management was extremely valuable to the company. He now wants to shift the conversation to focus on his warehouse department. You told him a little about supply chain design and ho..
What core strategies are you developing for your development plan and what factors led to their inclusion?
How are organizational information systems related to company strategy? How does strategy affect the information systems a company develops and uses?
How can you as manager create teamwork in an organizational culture that is not team oriented? What kinds of problems can you encounter using teams in an organizational environment? How do you handle relations between the team and the larger organiza..
You are preparing for your next run in the LINKS simulation. As you prepare, how would you respond to the following questions? What “inputs” should you consider when making your sales volume forecasts? What inputs should you consider when forecasting..
Which type of manufacturing technology is used to assist in tracking information related to the manufacturing process?
Unless otherwise specified, contracts between an exporter and an agent and contracts between an exporter and a distributor are called
Utilizing an Open-Systems Model, demonstrate how an specific organization and its subsystems are organized and function. Your demonstration should be a visual infographic or some other illustrative representation.
Overhead project costs (Indirect costs) are $70 per day. Please crash the project and find the project schedule with the lowest total cost (indirect cost + direct cost)
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