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Specifications
You must:- participate in a guidance session role-play- submit an action plan.
Your assessor will be looking for evidence of your ability to:- provide leadership through your own behaviour, including: o professional conduct that promotes trust with internal and external contacts o adjusting own interpersonal communication style to meet the organisation's cultural diversity and ethical environment- develop and/or implement processes and systems to manage difficulties, including: o identifying and resolving conflicts and other difficulties according to organisational policies and procedures o planning how to address difficulties o providing guidance, counselling and support to assist co-workers in resolving their work difficulties.- explain and discuss procedures for conflict resolution- discuss relevant legislation- interact with others through: o adapting your personal communication style to model behaviour and build trust and positive working relationships o playing a lead role in situations requiring effective collaboration. get the work done through: o taking responsibility for planning in collaboration with others o developing action plans- demonstrate writing skills through preparing action plans that incorporate appropriate vocabulary, grammatical structure and conventions.
Adjustment for distance-based learners- No changes to the assessment procedure or specification are required.- The role-play may be conducted via video or teleconferencing.
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