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1. Which of the following element is NOT a part of Quality Principles in Total Quality Management?
a. Quality training.
b. Continuous improvement.
c. Quality at the source.
d. Total quality control.
e. All of the above are parts of quality principles.
2. A company has received back for repair 5% of its sold products under a one year warranty. The associated quality quality cost is classified as:
a. prevention cost.
b. appraisal cost.
c. internal failure cost.
d. external failure cost.
e. answers "c" and "d".
3. A quality control chart that controls a proportion of students being on time for classes is:
a. X-chart.
b. R-chart.
c. P-chart.
d. C-chart.
e. none of the above.
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