Reference no: EM132392376

1. Some hoteliers feel that room attendants must be able to fluently speak the language of the majority of the hotel's guests to do their jobs effectively. They feel that guest contact is an important role of the room attendants' job, and to converse with guests they must have strong language skills. Other hoteliers feel that a command of the principal language used by guests is not required. If the hotel you managed was in the United States, would you require room attendants at the hotel to be fluent in English? What are some factors that would influence your decision?
2. Increasingly, some hotel chains are outsourcing their housekeeping operations. What would likely be some advantages of taking such an approach to room cleaning? What are some potential disadvantages of taking such an approach?