Reference no: EM133268768

Tim Trainer has been asked to come in and help administrative assistants at Law Legal with using Microsoft Word. The administrative assistants must use Word to type up legal briefs using tools they do not use on a normal basis, such as line numbering, spacing, and table of contents. Tim collects some data from the law office and finds the administrative assistants ages are 38-62, they work on computers all day, and have many training handouts posted around their desk to carry out tasks. Tim Trainer has a training room with computers, a projector, and a laptop for him to use.

The process of turning learning into business results has four phases:

1. Preparing the learner

2. Guiding the learning

3. Transferring and applying

4. Achieving improvement

(Use the Four-Phase Process to outline the design of the training and provide references)