Old computer software cannot accommodate new customer load

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Reference no: EM133959819

Questions

1. Sarah's manager has informed her that the old computer software cannot accommodate their new customer load. Sarah is responsible for finding new software for her department. Sarah has to work out the functions that need to be carried out by the software and then look at all of the possible software programs to see how well they meet the weighted criteria. She then selects the alternative with the highest total score. Sarah's manager informing her of the need for new software exemplifies ________

A. identification of decision criteria.

B. defining the problem.

C. rating each alternative on each criterion.

D. computing the optimal decision.

2. The major contribution of the Asch study was to demonstrate the impact of ________

A. the Hawthorne effect.

B. seating arrangements.

C. group pressures for conformity.

D. status on group performance.

3. A willingness to accept a raise of $2 an hour rather than $3, to acknowledge partial agreement with a specific viewpoint and to take a partial blame for an infraction are examples of ________

A. accommodating.

B. compromising.

C. avoiding.

D. collaborating.

4. You have decided to use Fiedler's LPC questionnaire to help your employees learn more about their leadership styles. Each of your employees has filled out and scored the instrument. It is your job to try to explain how to use this information. Which of the following is an important contingency dimension in Fiedler's LPC model?

A. leader-member relations

B. position power

C. task structure

D. all of the above are important dimensions in this model

6. Joe comes to you with a request for funds for a project. He reminds you that company policy supports his position. He is using the tactic of ________

A. reason.

B. legitimacy.

C. exchange.

D. coalition.

7. Labour and management at DJ Trucking cannot agree upon a contract for the truck drivers. The drivers are threatening to strike and management knows that if a strike occurs, it will be very costly. Each side contends that they are bargaining fairly, but no agreement seems to be possible. Both sides have agreed that there is a fixed amount of resources. Each side feels that what one side wins, the other loses. They believe they are engaged in ________

A. distributive bargaining.

B. integrative bargaining.

C. mediation.

D. BATNA.

9. As the manager in charge, you must make a decision about the appropriateness of discontinuing research on a new drug. This new drug would save lives, but it is uncertain whether the company can develop it within a reasonable time frame and at a reasonable cost. Your firm has already spent a small fortune on researching this drug. Early trials of the drug showed good results. Although dosage levels produced spurious effects, you are certain that time and effort will fix this. You decide to commit to the program based on this information. What decision-making bias may be affecting your decision?

A. overconfidence bias

B. anchoring bias

C. availability bias

D. confirmation bias

10. When using the science of OB to make reasonably accurate explanations of human behaviour, we can say x leads to y, but only under conditions specified in z. In this formula, what does z refer to?

A. contextual variables

B. contingency variables

C. temporal variables

D. personal variables

11. You plan to use Hackman and Oldham's job characteristics model to describe the core job dimensions of the jobs within your division. You understand that these dimensions are related to employee motivation, performance, and satisfaction. Jessie's job is such that she gets to schedule her work and determine the procedures to be used in carrying it out. Jessie's job has ________

A. task identity.

B. task significance.

C. skill variety.

D. autonomy.

Reference no: EM133959819

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