New service development process cycle

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1. List and describe the stages in the New Service Development Process Cycle. Give an example of what would happen in each stage as it would pertain to a new lawn maintenance company

2. Compare and contrast the three generic competitive strategies that exist for a service firm. Which would you try to adopt if you were starting a new hair salon and why?

3. List and describe the five dimensions that customers use to judge service quality. Which do you think would be most important to a person looking for a computer repair service and why?

Reference no: EM132171001

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