Reference no: EM132157595
1. Which of the following situations would necessitate strategic control rather than task control from managers?
A) A production bottleneck at FHT requires the technical staff to modify the machinery on the assembly line.
B) The entry of a new competitor in the market compels FHT to change its pricing, advertising and distribution.
C) Production on the assembly line at FHT stalls when a number of new employees join at the same time.
D) Inventory begins building up at FHT as a number of trucks from the distribution fleet need repairs.
E) The research team at FHT needs to change a product testing method in order to comply with regulations.
2. The degree to which someone tells others something and ensures that they understand what was said is called
a. active communication.
b. expression effectiveness.
c. the intention component.
d. communication effectiveness.
3. All of the following are ways leaders can improve communication skills except:
a. knowing the purpose.
b. using appropriate medium.
c. using constructive sarcasm.
d. sending clear signals.