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1. Lovelock and Young proposed that the service process can be enhanced by:a) having customers take a greater role in the production of the serviceb) a personal attention approachc) separating high-contact from low-contact operationsd) substituting technology for people
2. Operations consulting deals with assisting clients in developing operations strategies and improving production processesTrue or False
3. Which of the following assumptions is not made when doing critical path analysis?a) Interruptions may be permitted if they are documentedb) the jobs or tasks do not necessarily have to be in a predetermined sequencec) the jobs or tasks are dependent on each otherd) none of the above
4. Genichi Taguchi believes that by fiddling with the production process, the product will fall within control chart limits and that's good enough to satisfy the QLF (Quality loss Function)True or False
5. The simplest of all arrival-control devices is the posting of business hours.True or False
6. Which of the following is true concerning SPC?a) building quality into a product by controlling the production process is an advantage of SPCb) the Japanese invented SPC, the U.S. created statistical samplingc) with statistical sampling, you can inspect quality into a productd) none of the above
Explain how will Bunny wac's structure likely need to change if it does begin developing its core battery technologies in-house.
Determine factors that should be evaluated when creating competitive strategy of a business. Indicate significance of each with supporting details.
Elucidate how has Dell used its sales also build-to-order model to develop an exceptional supply chain.
Illustrate what kind of behaviour controls will best facilitate positive interactions both within the teams also among the teams.
Explain how do service givers with which you are familiar manage queues. Explain how effective have they been at managing queues. Is appropriate method for managing queues currently being utilized.
The jobs that consist of multiple operation, what states the sequence in which those operations must be performed?
Why did Amy classify the shift leaders are exempt. Are they any advantages to Jones Department Store to having the Shift Leaders classified as Exempt.
Which of the subsequent is one of the primary tasks faced by managers who need to improve organizational communication.
Elucidate how do you expect your customers the restaurants to react to the change to extranets. Which one of the following most closely describes the MRP approach that is used for components or subassemblies to compensate for variations in lead ti..
Suppose you were manager of a restaurant and you were told h1stly that a couple eating dinner had just seen a mouse. Illustrate what would you say to them. Explain how would you recover from this service crisis.
With the semester almost over, Jan plans on taking a 3-month summer vacation to England and doesn't want to leave any unfinished posters behind. Find the integer solution that will maximize her profit.
One of the objectives of facility location analysis is to select a site with the lowest total price. Which of the subsequent prices should not be included in the analysis.
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