Motivating and confidence building-conflict management

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Reference no: EM132303923

1. Antifemale animus is a factor frequently present in hostile environment sexual harassment claims that do not involve sexual behaviors.

TRUE OR FALSE

2. Which of the following groups may be responsible for sexual harassment in a workplace (i.e. are "the harassers")?

a. clients or customers b. supervisors or managers c. co workers d. all of the above

3. In addition to bringing a lawsuit under Title VII, harassees may bring a civil action in state (and sometimes federal) court alleging any of the following except:

a. Interference with contractual relations b. sexual harassment c. false imprisonment d. assault and/or battery

4. Motivating and confidence building, conflict management, and affect management are types of ______ processes.

strategic

behavioral

interpersonal

communication

transformational

5. Marilyn was just hired to work at a college administration office. She is not exactly sure what she is supposed to be doing or who to ask when she has a question. She also would like to know how many breaks she can take, and if she can leave for lunch. Marilyn is in the _____ stage of team development.

forming

norming

storming

adjourning

performing

6. The "four Ms" of cause-and-effect diagrams are:

a. mentality, motivation, management, and manpower.

b. material, machinery/equipment, manpower, and methods.

c. named after four quality experts.

d. material, methods, men, and mental attitude.

e. material, management, manpower, and motivation.

7. A Systematic Approach to Capacity Decisions includes:

a. Evaluate the alternatives

b. Identify gaps

c. Estimate capacity requirements

d. Develop alternatives

e. All are correct

Reference no: EM132303923

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