Reference no: EM132187045
1. The term ISO 9000 is a generic name given to a family of standards developed to provide a framework around which a quality management system can effectively be implemented. The standards define state-of-the-art processes and procedures for defining and implementing a management system.
a. True
b. False
2. The commitment to Continuous Measurable Improvement must be unequivocal because the only way to accomplish change is to be fully committed to a structured and disciplined change process.
a. True
b. False
3. Only commercial and government organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements, and strive to exceed customer expectations.
a. True
b. False
4. Enterprise Excellence leadership will provide for people who understand and be motivated toward the organization's vision.
a. True
b. False
5. Involving people in the change process will lead to people being accountable for their own performance.
a. True
b. False
6. Applying the principle of process approach typically leads to evaluating risks, consequences, and impacts of activities on customers, suppliers, and other interested parties.
a. True
b. False
7. Constancy of purpose is the steadfast adherence to a set of principles, vision, goals, and objectives. This is more than just leadership focus: It is how you achieve your goals and objectives on your way to achieving your vision.
a. True
b. False
8. Leaders today are defined by business, political, or social position or power. They are defined by their ability to perform and achieve their vision. The measure of a successful leader has become not what position he or she has achieved but what that person is doing in that position.
a. True
b. False
9. There are two types of teams: functional and cross-functional. A functional team is composed of individuals who all do the same type of job in a given process, such as circuit card assemblers, in-process inspectors, or purchasers. A cross-functional team is composed of individuals who have different jobs, but contribute to the same process.
a. True
b. False
10. The most effective method of dealing with potential resistance to leadership is through communication only. This method of communicating, gaining followers, and countering resistance is the most effective path to achieving the vision because it frequently eliminates resistance before it starts.
a. True
b. False