Most large businesses rely on many complex processes to

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Reference no: EM13463026

Most large businesses rely on many complex processes to keep them running smoothly. Two large areas that impact large areas of business and IT are ERP and CRM.

Respond to the following questions:

How do ERP and CRM help a company?
What are the drawbacks to setting up those different types of systems in a business?
What direct effects do these systems have on customers?

Reference no: EM13463026

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