More internal and external customer centric

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Reference no: EM133840809

Question

You are the HR Manager at SPSL Ltd. Several departments operate at the company but you are just not satisfied with how the Business Support/Customer Service Department is functioning. You have gotten approval from the Board of Directors to restructure this department to make it more internal and external customer centric.

Some of their duties include:

Billing invoices, doing credit notes, generating customer statements, reconciling specific customer accounts, logging and resolving customer complaints, responding to delivery queries, answering telephone and transferring calls, handling quotation requests, filing customer invoices PO's etc,

Basically they must now function fully as business support and customer service.

Establish the following positions and provide detailed job description for each.

Reference no: EM133840809

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