Reference no: EM132262261
1. When Joel and Frank pulled on a rope alone, each exerted a force of 100 pounds. Next, they were asked to pull together. Each is given enough room on the rope to avoid accidental coordination problems. But when they pull together, their combined effort is 160 pounds. This may be due to
social cohesion
social loafing
social dynamics
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2. At W.L. Gore, a company that makes Gore-Tex and 1,000 other products, any employee can propose a new product. The employee must put together a plan and find sponsors within the company. The sponsors act as a team. The advantage of this is
creating opportunities for social loafing
sharing the blame if anything goes wrong
effectively combining the diverse skills of employees
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3. The Microsoft Windows operating system is a complex product that takes a lot of coordination to pull together. Management used a competitive rank-and-yank personnel policy that discouraged teamwork. After 20 years, competition from outside the firm forced management to reconsider this approach. The management team was guilty of
social loafing
groupthink
procrastination
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4. W.L.Gore and Associates needs skills from productions, accounting, legal, and marketing to focus on implementing a new medical product. The group will be autonomous with their own budget and responsibility to succeed. W.L.Gore needs a
virtual team
cross-functional team
task force
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5. A major publisher uses a virtual team to assemble an engineering textbook. They hire editors from a content development firm and technical writers from the best university in India to develop exercise questions. The team members
never meet
are self-managed
work out of the company’s New York offices
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6. In baseball, ________ is often the difference between success and failure. Tough decisions are easier to make when players know exactly what they’re facing. They gain this knowledge by listening to their teammates and by sharing their own observations and experiences.
positive conflict
accountability
communication
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7. A car dealer has set a goal for its sales team to sell 60 cars this month. The sales manager also wants to make sure every member of the team is contributing, so she sets individual goals for each team member to sell a certain number of cars. If the team meets its goal, team members will get a bonus on top of their commissions for the month—but only if they also met their individual goals. The manager wants to encourage teamwork and minimize social loafing by ________.
clearly tying individual goals to team goals
making individual goals more important than team goals
penalizing team members who underperform
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8. Part of the communication process involves establishing roles, making plans, and following standard business protocols and procedures. This requires
that the purpose of the team be clearly defined in measurable objectives.
teams to use conflict to improve decision-making.
open and accurate communication both between the team members and between the team and the larger organization.
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9. If a team is too large,
social loafing may occur and positively affect team performance
it may not have enough resources or skills
communication becomes more challenging
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10. The ________ is the most difficult and critical stage to pass through. It is a period marked by conflict and competition as individual personalities emerge. Team performance may actually decrease in this stage because energy is put into unproductive activities.
forming stage
norming stage
storming stage
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11. All the team members implicitly understand norms. Which of the following best describes norms?
Norms are like rules but they are not written down.
Norms include the company’s written policy on discrimination.
Norms are like rules and they are written down.
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12. Two investment managers disagree over whether to trust Goldman Sachs. Goldman Sachs has been called a “giant vampire squid wrapped around the face of humanity, relentlessly jamming its blood funnel into anything that smells like money.” One manager has received good advice from the firm. The other has caught the firm salesmen using tricks on three separate occasions. Their disagreement is
essential
emotional
substantive
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13. David is struggling with an evening class in Business Statistics. It’s not going well. He spends hours studying and still does poorly on tests. His colleagues at work complain that his work quality has fallen and he is not dependable. His colleagues tell him to drop the class. He refuses because he needs the class to graduate. As David’s situation shows, conflict often arises when ________.
employees make the business their top priority
team members focus on personal issues rather than work issues
team members take on commitments outside of work
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14. Qing was upset about meeting with the lawyers. They could see risks everywhere and were very good at arguing their position. She strongly believed in her proposal. But after a long meeting, Qing and the lawyers worked out new contract language addressing each risk that they identified. In the end, the conflict was
stressful
unnecessary
beneficial
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15. Mustafa and Jeff disagreed about paying a $12 million bonus to a contractor. The contract called for this bonus for exceptional work. The contractor had done exceptional work this year, but Jeff discovered the contractor had skipped steps in a previous year. That mistake cost the company $6 million. Mustafa believed the bonus was necessary. Jeff said paying it would be unethical and refused to budge. The conflict was settled by
domination
accomodation
compromising