Merchandising and telephone customer service

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Develop a training session on any one of the following topics: •Merchandising •Telephone Customer Service •Conflict Management •Crisis Management •Negotiating •Meeting Management The training session should have a focus on skills rather than knowledge or information 2. Prepare a task analysis of the skill you will be teaching. This will involve a step-by-step outline listing of the skills, knowledge, and behaviors necessary to perform the skill in the order the skills will be taught. 3. Develop training/instructional objectives for a multi-session four hour business training workshop on your selected topic (at least six objectives) Remember Training Objectives Should Be: Specific (these should begin with an action verb) Measurable Attainable Realistic Time-Oriented 4. Develop lessons plans for each of your six objectives to include time spent on each objective, training method, assessment method, equipment or resources needed to conduct the training.

Reference no: EM131117230

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