Reference no: EM132224563
1. All of the following are examples of active listening skills EXCEPT:
All of the following are examples of active listening
hear before evaluating
listen empathetically
pay attention
stop talking
2. Senior managers should be included as members of the team of change leaders because:
they have the power to support change and the power to block change.
they are the most highly respected members of the organization.
they have the highest level of concern for the welfare of the company.
they are in the best position to understand the need for change.
they are likely to bring diverse viewpoints to the change process.
3. "I am the leader, therefore I serve," represents ____ leadership.
Supportive
Achievement-oriented
Servant
Participative
Directive
4. _______ bring values to an organization.
Individuals
Individualists
Cooperators
Competitors
none of the above
5. SBU stands for:
Stability buying units.
Stability business units.
Strategic business units.
Starting business units.
Strategic buying units.