Measure of performance in learning and growth

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Reference no: EM132229548

1. A measure of performance in learning and growth could be:

a. employee hours spent in training

b. ability of employees to meet deadlines

c. estimating the value of employee suggestions

d. employee job satisfaction

2. A performance measurement program should only track favorable outcomes.

a. False

b. True

3. A(n) ____ identifies a specific numerical measurement that indicates progress toward an outcome.

a. outcome indicator

b. variable

c. statistical average

d. vision statement

4. As one of its key performance indicators, a restaurant measures the amount of food wasted. Under which prospective would this appear on a balanced scorecard?

a. Process

b. Customer satisfaction

c. Financial

d. Learning and Growth

5. Data collection methods include:

a. Counting the number of dirty coffee cups left in the sink

b. Sales revenue and number of customers served

c. Telephone surveys, staff role playing, and using agency data

d. Using trained observers, Google, and employee gut feelings

6. If return on investment is a measure used on the balanced scorecard, under which perspective would it be listed?

a. Customer perspective

b. Learning and growth perspective

c. Financial perspective

d. Internal business perspective

Reference no: EM132229548

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