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1. A state Department of Insurance might conduct which one of the following types of reviews of an insurer’s claims department?
a. Claim control
b. Internal claims audits
c. External claims audits
d. Expert system reviews
2. In a surplus lines insurance submission, the surplus lines insurer may agree to quote the customer’s submission without a new inspection if the customer submits which one of the following to the insurer?
a. Annual report
b. Risk control report
c. Form 10-K
d. Financial statement
3. Which one of the following is the most appropriate description or categorization of Lloyds of London?
a. Admitted lines insurer
b. Cooperative insurer
c. Insurance exchange
d. Surplus lines insurer
4. Which one of the following is considered a measure of an insurer’s overall financial performance?
a. Loss ratio
b. Overall operating ratio
c. Expense ratio
d. Combined ratio
When an employee initiates the decision to leave a company it is called
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