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Compare/contrast service encounters at two fast-food restaurants (or other type of restaurant) that are competitors. Try to go to each place around the same-meal time throughout the week to compare the service process (briefly describe the 2 processes). Provide rough estimates for the average flow time, theoretical flow time, and the flow-time efficiency. Use little’s law or direct observation. You can spend 30 minutes in the restaurant, count the number of flow units entering the service line (double it to get flow units/hr. or R) and then determine the avg. number of customers in line over the 30 mins to determine I or you can track 5 customers from the time they enter the line to the time they get processed and avg. the 5 values. This provides Flow time. From here you can use the same principles to determine the remaining values. Finally, discuss the quality of customer service at both establishments and compare the two processes to one another.
Note: May want to convert to minutes instead of hours or you will have time in decimal values. 1000 words or less (keep your answer concise and to the point).
A manager of a store that sells and installs spas wants to prepare a forecast for January, February, and March of next year. Her forecasts are a combination of trend and seasonality.
Why is it important to determine activity sequencing on projects? Discuss diagrams you have seen that are similar to network diagram.
Select appropriate contract format (example, fixed price, cost plus expenses, etc.) and explain why the selected contract type is appropriate for this effort.
What is the break-even quantity between the two processes? If annual sales are expected to be 900 units, which process should be selected?
As a quality manager, what factors would influence your thinking in how to choose between testing each item or using statistical sampling to insure quality products
Summarize the action steps of your plan in the order in which you intend to accomplish them. You will describe how each action step supports your development goals and how each of the steps relates to and builds upon one another.
You have been asked to develop a new process for handling patient records. You’d like to convene a task force to design an ideal system. Based on the Hoy-Tarter Model of Shared Decision Making, you should seek out people who ___________________.
Most critical incidents studies of leaders find all except which of the following? Effective managers are most likely to:
What is social media and what are some of the social media tools used by businesses? Do social media sites provide the same function as corporate websites?
Given the following history, use a three-quarter moving average to forecast the demand for the third quarter of this year. Note, the 1st quarter is Jan, Feb, and Mar; 2nd quarter Apr, May, Jun; 3rd quarter Jul, Aug, Sep; and 4th quarter Oct, Nov, Dec..
Lean and Sustainable Supply Chains. Your group has decided to open a green and sustainable restaurant.
Why does the Mirror Image rule still apply in certain business scenarios?
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