Reference no: EM132262314
1. W.L.Gore and Associates needs skills from productions, accounting, legal, and marketing to focus on implementing a new medical product. The group will be autonomous with their own budget and responsibility to succeed. W.L.Gore needs a
virtual team
cross-functional team
task force
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2. A car dealer has set a goal for its sales team to sell 60 cars this month. The sales manager also wants to make sure every member of the team is contributing, so she sets individual goals for each team member to sell a certain number of cars. If the team meets its goal, team members will get a bonus on top of their commissions for the month—but only if they also met their individual goals. The manager wants to encourage teamwork and minimize social loafing by ________.
clearly tying individual goals to team goals
making individual goals more important than team goals
penalizing team members who underperform
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3. Part of the communication process involves establishing roles, making plans, and following standard business protocols and procedures. This requires
that the purpose of the team be clearly defined in measurable objectives.
teams to use conflict to improve decision-making.
open and accurate communication both between the team members and between the team and the larger organization.
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4. If a team is too large,
social loafing may occur and positively affect team performance
it may not have enough resources or skills
communication becomes more challenging
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5. The ________ is the most difficult and critical stage to pass through. It is a period marked by conflict and competition as individual personalities emerge. Team performance may actually decrease in this stage because energy is put into unproductive activities.
forming stage
norming stage
storming stage
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6. All the team members implicitly understand norms. Which of the following best describes norms?
Norms are like rules but they are not written down.
Norms include the company’s written policy on discrimination.
Norms are like rules and they are written down.
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7. Two investment managers disagree over whether to trust Goldman Sachs. Goldman Sachs has been called a “giant vampire squid wrapped around the face of humanity, relentlessly jamming its blood funnel into anything that smells like money.” One manager has received good advice from the firm. The other has caught the firm salesmen using tricks on three separate occasions. Their disagreement is
essential
emotional
substantive
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8. David is struggling with an evening class in Business Statistics. It’s not going well. He spends hours studying and still does poorly on tests. His colleagues at work complain that his work quality has fallen and he is not dependable. His colleagues tell him to drop the class. He refuses because he needs the class to graduate. As David’s situation shows, conflict often arises when ________.
employees make the business their top priority
team members focus on personal issues rather than work issues
team members take on commitments outside of work
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9. Qing was upset about meeting with the lawyers. They could see risks everywhere and were very good at arguing their position. She strongly believed in her proposal. But after a long meeting, Qing and the lawyers worked out new contract language addressing each risk that they identified. In the end, the conflict was
stressful
unnecessary
beneficial
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10. Mustafa and Jeff disagreed about paying a $12 million bonus to a contractor. The contract called for this bonus for exceptional work. The contractor had done exceptional work this year, but Jeff discovered the contractor had skipped steps in a previous year. That mistake cost the company $6 million. Mustafa believed the bonus was necessary. Jeff said paying it would be unethical and refused to budge. The conflict was settled by
domination
accomodation
compromising