Managing the four phases of the service life cycle

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1. Suppose a company intends to offer a new service to some of its internal customers. Briefly discuss how the fact that the customers are internal would change the process of managing the four phases of the service life cycle.

2. A computer repair service has a design capacity of 80 repairs per day. Its effective capacity, how- ever, is 64 repairs per day, and its actual output is 62 repairs per day. The manager would like to increase the number of repairs per day. Which of the following factors would you recommend that the manager investigate: quality problems, absenteeism, or scheduling and balancing? Explain your reasoning.

Reference no: EM132250144

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