Reference no: EM132195210
1. One significant difference between health care and other industries at large is:
A. All aspects of health care require more educated employees than all other businesses.
B. All health care deals with its customers face-to-face; all non-health business deals with customers only remotely.
C. There are no useful skills or occupations that can cross from health care to non-health business.
D. Health care is subject to more external regulation than the majority of other businesses.
2. A manager should prepare to interview a prospective employee by?
A. Assembling a group of supervisors who will be part of the interview process
B. Creating a job description shortly before the interview
C. Checking all references before the interview
D. Reviewing the job description and employment application prior to meeting with the candidate
3. Employers tend to make which of the following mistake when interviewing perspective candidates for employment?
A. Inquiring about past achievements and accomplishments at work
B. Asking too many questions that the person can easily answer with a “yes” or “no” response
C. Asking individuals questions about their work styles
D. Asking candidates to describe previous relationships with supervisors
4. What does misconduct in the workplace involve?
A. Actions or behaviors that violate the rules and regulations of an organization
B. Failure on the part of employees to report inappropriate behaviors to upper management
C. Refusing to carry out actions that an employee considers personally unethical
D. The questioning of a supervisor’s decision making
5. What are some factors that tend to waste time and make supervisors less effective?
A. Supervising a large staff and having to cover several facilities
B. Dealing with upper management, co-workers and subordinates
C. Managing both junior and senior staff members with differing levels of expertise
D. Telephone calls, paperwork, unscheduled walk-in visits and meetings
6. If a supervisor finds himself/herself overwhelmed with pressure and stress, he should do what?
A. Consult his supervisor and advise him of the problem so that priorities can be set
B. Schedule indefinite time off so that he can avoid further stress
C. Seek advise and support from his staff so that they can begin to alleviate the stress
D. Refuse to take on new work, no matter who it is coming from
7. One definition of management is?
A. The process of getting things done through people
B. Getting employees to always look out for the bottom line
C. The ability to lead and still be friends with employees
D. Motivating workers to work without question or resistance
8. Under managed care, the primary care physician:
A. Is no longer involved in determining what services beyond primary care a patient may access.
B. Has in most instances been required to become members of group practices.
C. Has essentially been placed in the role of gatekeeper for the healthcare system, in many instances having to make formal referrals for patients to access certain services.
D. Is now fulfilling a significantly smaller role than before managed care.
9. In improving communication with one’s organizational superior, the supervisor should consider:
A. Structuring communications to make it as easy as possible for the boss to respond.
B. On a regular basis, becoming as visible to the boss as possible.
C. Regularly supplying the boss with a written list of questions the supervisor would like to have answered.
D. Making certain that the boss learns of everything transpiring at the department level whether large or small
10. According to Maslow, people tend to focus on what types of needs first?
A. Those that ensure basic survival such as food, water and shelter
B. Emotional needs that allow us to form bonds to other human beings
C. Our need to fulfill our ambitions and achieve personal growth
D. Our need for recognition and a sense of belonging