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As the manager of a busy call center for a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.
Write a 700- to 1,050-word proposal using the five step planning process that describes how your team might improve efficiency and customer service in your department by focusing on teamwork. Address the following in your team's proposal:
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Interview your mentor to gather information about your mentor's organization, the department your mentor works in, and his or her job description.
Ethical decision-making in business What is meant by current knowledge? The ethical decision-making framework includes the concepts of ethical issue intensity, organizational factors, individual factors, and opportunity. What do you mean by opportuni..
"Reports are written for business executives who want them. Thus, you don't have to be concerned about holding your reader's interest."
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