Manage quality in terms of customer service

Assignment Help Operation Management
Reference no: EM13726598

Activity Description

The assignments for SKS4000-8 are based on a continuing business scenario designed to apply all 12 Common Professional Component (CPC) topics within a practical business application environment. Each of the assignments for SKS4000-8 builds upon each other.

SKS4000-8 culminates with the development of a leadership and business integration plan for the scenario.

You are to ensure you have addressed clearly the following points:

1. Your expectations for ethical conduct in the workplace.

2. Your expectations regarding the store's social responsibility.

3. How you will manage ethical conduct.

4. Your expectations regarding employee diversity.

For this assignment create a PowerPoint presentation. Within the presentation you must also describe the following key business environment considerations relative to ABC Clothing:

1. Currently, the store uses only local newspaper advertising for promotions and marketing. Discuss what other marketing efforts you should consider and how those efforts might be conducted. Discuss customer-driving marketing strategies along with promotion and pricing strategies.

2. Discuss how you could better manage quality in terms of customer service and overall operation of the store.

3. Discuss how you would recruit, select, train, and retain new employees for the store.

4. Discuss how you would reorganize the structure of the store so that you do not need to supervise all employees on a day-to-day basis.

Incorporate appropriate animations, transitions, and graphics as well as "speaker notes" for each slide. The speaker notes may be comprised of brief paragraphs or bulleted lists.

Learning Outcomes

5.0 Analyze key elements of a firm's legal environment including its contemporary rules and practices in business ethics and legal compliance and their effect on operations.

6.0 Evaluate business operations planning: design, strategies, and implementation.

7.0 Critique the relevance of Generally Accepted Accounting Principles (GAAP) for accounting using updated accounting rules and Financial Management Capital Investment Principles in an organization.

Reference no: EM13726598

Questions Cloud

Write the monopolists profits as a function : Write the monopolist's profits as a function of output and the exogenous variables and find the first- and second-order conditions for a profit maximum - Find the change in L for a change in r when all other parameters are constant.
Assignment on financing and credit : Given your profit and loss projection from last week, do you anticipate needing to borrow money for any reason? Keep in mind the seasonality of your company. You might make a lot of money in the winter, and have essentially no business in the summ..
Social media and networking presentation : Social Media and Networking Presentation, Scenario: Imagine that you have been hired as a consultant for a university that wants to leverage social media and networking technologies to encourage the collaboration of students, and improve their ove..
Compare and contrast the points of view about artwork style : Find an example of both Northern and Southern Renaissance art by women from the same time period. Compare and contrast the points of view and the ideas expressed through each artwork's style.
Manage quality in terms of customer service : Currently, the store uses only local newspaper advertising for promotions and marketing. Discuss what other marketing efforts you should consider and how those efforts might be conducted. Discuss customer-driving marketing strategies along with p..
Suppose that the installation of low-loss thermal windows : Suppose that the installation of low-loss thermal windows is expected to save 450 per year on bills. If you live in your home for 40 years and could earn 6% per year on other investments, how much could you afford to pay now to have the windows insta..
Differences between leading and managing : describe your understanding of the differences between leading and managing using the Yukl text and example if you'd like
Why are leverage your business model deals over-priced : Why are leverage your business model (LBM) deals 'over-priced'; whereas reinvent your business model (RBM) deals 'underpriced'?
What is brand equity and how is brand equity built : What is brand equity and how is brand equity built, measured, and managed, What are the most recognized logos globally speaking? Why they are so successful

Reviews

Write a Review

Operation Management Questions & Answers

  What is the concurrent engineering approach

what is the concurrent engineering approach and why should project managers be aware of it?

  Describe how a race condition is possible

Elucidate how a race condition is possible also illustrate what might be done to prevent race condition from occurring.

  Avoiding the first mover disadvantages

avoiding the "first mover disadvantages" associated with making early commitments to alternative technologies, wider product selection, different styling, or new distribution channels.

  Which of the following depend on the wbs

Which of the following depend(s) on the WBS?

  Compute annual inventory carrying cost

Kathmandu Products orders materials from its suppliers 12 times per year, at a re-ordering costs of $250 (per order). The company's average inventory is valued at $700,000.

  Assignment on supply chain design- learning team reflection

Assignment on Supply Chain Design- Learning Team Reflection, What is the chase strategy, Identify 2-3 companies that might use the chase strategy

  Explain the concepts of search, experience

Explain the concepts of search, experience, and credence attributes (as they relate to purchasing by customers). Give an example.

  The production facility operates strictly eight hours

The production facility operates strictly eight hours per day. Evaluate the change in productivity for Aztec using the new assembly process.

  How important purchasing is to success of an organization

What are some of the factors that might influence how important purchasing is to the success of an organization?

  Explore the career trends of health professionals in

analyze the dual role of a manager and healthcare professional. examine challenges that the health professional

  How might dvrs media impacted selection for advertising

Describe which distribution strategy intensive, selective, or exclusive whould be most appropriate for each of the following products and explain why: laundry detergent, cigarettes, Mercedes sports cars, and snickers candy bars.

  Alternative one reduces wasted motion

Alternative One reduces wasted motion (walking) to 1% of total labor used on the assembly line. Physical lifting is reduced to no more then 12 pounds. Six people will be required on the assembly line. Productivity in finished goods per 8-hour shif..

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd