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Major customer experience components

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Reference no: EM131456739

Please discuss the following two questions:

1. Please identify a website that you judge to have major customer experience components and contrast that with the role of the customer experience in the offline retailing environment.

2. Using a website with which you are familiar with, identify how one user segment would behave on a visit to this site and whether or not customer experience for this segment is satisfactory.

Reference no: EM131456739

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