Main urgent care facility within the health care system

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Reference no: EM131033400

The main Urgent Care Facility within the Health Care System has experienced a marked decrease in returning customers. In this LearnScape, you will evaluate the patient experience with the facility from appointment scheduling through a visit with the staff and physicians. The patient experience evaluation elements include clinical, process, and environmental elements. What are some recommendations on the service delivery gap analysis and how to create customer value at the urgent care facility. The role the frontline personnel and their role in high quality service. What are some specific suggestions on how to improve the total patient experience at the urgent care facility.

Reference no: EM131033400

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