Reference no: EM133837791

Questions

1. Which specific workers need to be trained 8. What is true about the jargon used in the hospitality industry?

a. It is most often not necessary to use

b. It should be avoided when training new workers

c. Its use can be very confusing to experienced workers

d. It should be avoided when retraining experienced workers

2. The main purpose of a trial performance that takes place during the third step of the training process is to

a. allow a trainee to perform a task alone

b. allow a trainee to perform a task as part of a group

c. let a trainer perform a task for a group of trainees

d. let a trainer perform a task for an individual trainee

3. For a hospitality business, what is a non-training cost that will likely increase as a result of improperly performed training?

a. Marketing costs

b. Manager's salaries

c. Recruitment costs

d. Facility mortgage payments