Reference no: EM132166483
Prompt: For this short response paper, you will be asked to outline the communication process and discuss how communication can positively impact human relations in organizations. In doing this, you will address each of the elements below in one paragraph each. You may wish to refer to Page 3.3 of your webtext for assistance.
Specifically, the following critical elements must be addressed:
I. Communication Process: Describe the main elements involved in the communication process in your own words, including their importance to organizational culture.
II. Common Barriers to Communication: Define a common barrier to communication and provide a brief example of how this barrier impacted the communication process from your own experience in a workplace or group setting.
III. Communication and Leadership: Describe how you, as a leader, use the communication process to impact positive human relations. Provide at least one example of a time when you have used communication effectively.
Rubric Guidelines for Submission: Your short response paper should be 3 paragraphs (250–300 words) in length. It should use double spacing, 12-point Times New Roman font, and one-inch margins. Sources should be cited according to APA style.
WEBTEXT 3.3 Below
Communication fulfills three main functions within an organization, including coordination, transmission of information, and sharing emotions and feelings. All these functions are vital to a successful organization. The coordination of effort within an organization helps people work toward the same goals. Transmitting information is a vital part of this process. Sharing emotions and feelings bonds teams and unites people in times of celebration and crisis. Effective communication helps people grasp issues, build rapport with coworkers, and achieve consensus. So, how can we communicate effectively? The first step is to understand the communication process.
We all exchange information with others countless times each day by phone, e-mail, printed word, and of course, in person. Let us take a moment to see how a typical communication works using this as a guide.
A sender, such as a boss, coworker, or customer, originates the message with a thought. For example, the boss’s thought could be: “Get more printer toner cartridges”
The sender encodes the message, translating the idea into words.
The boss may communicate this thought by saying, “Hey you guys, let’s order more printer toner cartridges.”
The medium of this encoded message may be spoken words, written words, or signs.
The receiver is the person who receives the message.
The receiver decodes the message by assigning meaning to the words.
In this example, our receiver, Bill, has a to-do list a mile long. “The boss must know how much work I already have,” the receiver thinks. Bill’s mind translates his boss’s message as, “Could you order some printer toner cartridges, in addition to everything else I asked you to do this week…if you can find the time?”
The meaning that the receiver assigns may not be the meaning that the sender intended, because of factors such as noise. Noise is anything that interferes with or distorts the message being transformed. Noise can be external in the environment (such as distractions) or it can be within the receiver. For example, the receiver may be extremely nervous and unable to pay attention to the message. Noise can even occur within the sender: The sender may be unwilling to take the time to convey an accurate message, or the words that are chosen can be ambiguous and prone to misinterpretation.
Picture the next scene. The place: a staff meeting. The time: a few days later. Bill’s boss believes the message about printer toner has been received.
“Are the printer toner cartridges here yet?” Bill’s boss asks.
“You never said it was a rush job!” Bill protests.
“But”
“But”
Miscommunications like these happen in the workplace every day. We’ve seen that miscommunication does occur in the workplace, but how does a miscommunication happen? It helps to think of the communication process. The series of arrows pointing the way from the sender to the receiver and back again can, and often do, fall short of their target.