Loyal customers offer to healthcare organizations

Assignment Help Business Management
Reference no: EM131188406

You have been hired as an outside consultant for a large durable medical equipment and medical supply company the company specializes in a wide range of medical supplies and equipment. Some of its most profitable offerings include hospital bed rental to private residents wheelchairs, walkers, scooters and other mobility equipment. However, they have come realize that competition is increasing and market share is getting tight. They note that most of their customers are new customers and very few are repeat customers they are concerned with customer loyalty. The medical supply company owner has asked you to develop a plan to improve customer loyalty and train the staff.

  • Create a report that describes and critically analyzes at least 5 contemporary best practices to improve customer loyalty in a healthcare organization 
  • Be sure to discuss the multiple benefits that loyal customers offer to healthcare organizations 
  • Develop and defend at least 4 recommendations for the medical supply company based on your research how to improve customer loyalty Include a brief overview of how each recommendation would be implemented at the company.
  • Develop an initial training plan for the company relative to 1 recommendation explaining expected results in terms of staff and customer outcomes.

The body of the resultant paper should be 5-7 pages with a minimum of 5 academic/professional references published in the last 5 years.

Reference no: EM131188406

Questions Cloud

What was the firms net income : During the year, the Senbet Discount Tire Company had gross sales of $1.25 million. The firm’s cost of goods sold and selling expenses were $544,000 and $234,000, respectively. The firm also had notes payable of $990,000. What was the firm’s net inco..
Write an informative speech on basketball : What would be a good (Purpose statement, Attention getter, Thesis statement and First main point/argument) to get me started on it.
Discuss the reforms done or needed in that industry : HI5003 - Economics for Business Choose any industry and discuss the reforms done or needed in that industry and demand and supply of a product of your choice and factors that affect the demand and supply sides of the market.
Explain what is a reflective cross-site scripting attack : What is a cross-site scripting attack? Explain in your own words. What is a reflective cross-site scripting attack? Which Web application attack is more likely to extract privacy data elements out of a database?
Loyal customers offer to healthcare organizations : Create a report that describes and critically analyzes at least 5 contemporary best practices to improve customer loyalty in a healthcare organization Be sure to discuss the multiple benefits that loyal customers offer to healthcare organizations
Describe natural processes or phenomena for the first time : A dominant group associated with zoology differs from a control group in that it rules the treatment of the control group.
Why are some managers powerless : Managers should have plenty of power but some are incapable of getting subordinates to do what they want. Why?
Write a research paper on given topic : Describe the current status in Anniston.- Discuss the effects of PCB on human health and to the environment.- What are the effects of dioxin on human health and to the environment?
What was fingerprint generated with kleopatra certificate : What was the fingerprint generated with your Kleopatra certificate? What key type was used to create the certificate on Kleopatra? What other types of encryption key types are possible?

Reviews

Write a Review

Business Management Questions & Answers

  Which concept can be applied to assist in explain decision

Making use of your understanding of quantitative decision making terminology, which concept(s) can be applied to assist in explaining Mr. Jones' decision to fire the individuals he hired and employee his son instead?

  Executive summary of your business plan

You are required to write a 2,000 word report consisted of two parts: 1. Executive Summary of your Business Plan - approximately 1,400 words; accompanied by 2. Financial Requirements of your enterprise - approximately 60 words.

  Prepare a professional document

Draft Writing - Prepare a professional document, do you first create a draft of your work

  Classifying the biracial employee

Specifically address how the supervisor should classify the biracial employee in terms of how the supervisor might treat the employee.

  Explaining sub-optimal decision

Organization where personal motivation and/or emotions on the part of decision maker(s) may have cause a sub-optimal decision to be made.

  Based on the inputs below prepare a capital budget analysis

Based on the inputs below prepare a capital budget analysis for this Base Case using the Net Present Value, Internal Rate of Return, Profitability Index and Payback in years methods, determining whether the project is feasible. Please show your sprea..

  Mcgregors theory x and theory y as it relates to workas you

mcgregors theory x and theory y as it relates to workas you read about douglas mcgregors theory x and theory y in the

  Environmental uncertainty

Environmental uncertainty - made up of complexity - Important than the others in terms of effecting change in organization structure?

  Is the confusion statute constitutional

Is the Confusion statute constitutional? Discuss your legal reasoning. Illustrate what provisions of the U.S. Constitution will be applied by a court to determine the statute’s validity?

  Political behaviour in an organization contributed benefit

Explain a situation, from your experience, where political behaviour in an organization contributed to benefit or detriment to you or someone else.

  Description of portfolio managementyou own a portfolio that

description of portfolio managementyou own a portfolio that has 80 invested in asset a and 20 invested in asset b.

  Key facts of the case to change management

You need to be able to identify and verify sufficient details about the restructure so that you can link key facts of the case to change management theories from your readings.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd