Reference no: EM132384527

Questions -

Question 1: When a company is dealing with customers, what legislation should it abide by?

Question 2: Why is it important for a company to have policies and procedures about customer interactions?

Question 3: How does an organisation know if it is satisfying its customers?

Question 4: List the types of interpersonal skills you think you would need to be able to service the needs of all customers. (minimum 3)

Question 5: If a customer is not satisfied with a service or product provided to them, which organisations can they go to in order to make a complaint?

Question 6: List the communication skills you will need to deal with all types of customer interaction.

Question 7: List the typical stages of complaint handling within an organisation.

Question 8: Think of an organisation from which you have received products and/or services and list the types of products and/or services they have.

Question 9: Now think about that organisation and list the type of promotional activities they use to get their products and services message out to the market place. (minimum 3)

Question 10: How would you collect customer feedback and what you would do with that feedback once collected.