Reference no: EM132168028
1. Why is it important to possess “people skills” which require new levels of communication and conflict-resolution abilities? (a) They must avoid getting between co-workers who are having their own share of conflicts, aiming to harmonize differences so that people can get back to work (b) Many times what the boss wants, needs, and expects from staff is counter to what the staff wants, needs, and expects (c) They must stand up for the people within the organization, fighting on their behalf with other business units for scarce resources, managing expectations and workload, negotiating for positions, promotions, and opportunities (d) As new managers or supervisors they may already understand the challenges set before them (e) Both (b) and (c) are correct
2. Which of the following statements about Speed Leas’ levels of conflict is false? (a) Problem to solve. These seem easy – so easy that we probably don’t consider them conflicts (b) Disagreement. This gets a bit more challenging. The parties begin to see that they have different views and each moves into the territory of declaring who is right, who is wrong (c) Contest. Ratchet it up a bit, and people swing into the next level of this model. Now it is about who is right, who is wrong, and the importance to each party of being right (d) Fight. At this level, fear continues to rise, trust further erodes. Blame increases, along with negative assumptions and attributions. Because there is little communication, people create stories about what the other person is doing and why (e) Intractable conflict. This is the kind of conflict we all dread – conflict with a capital C. There is no going forward. Everyone is well beyond winning and losing
3. What are the stumbling blocks that often get in our way? (a) The stumbling blocks that often get in our way are: fear, confusion, assumptions, and habits (b) The stumbling blocks that often get in our way are: blame, assumptions, denial, and habits (c) The stumbling blocks that often get in our way are: fear, blame, assumptions, and influences (d) The stumbling blocks that often get in our way are: fear, blame, assumptions, and habits (e) The stumbling blocks that often get in our way are: fear, accusations, assumptions, and habits
4. In a conflict, what do we fear? (a) We fear how the conflict might affect the future, and our future relationships (b) We fear what the conflict might say about the other person, or about our relationship (c) We fear losing control; we fear feeling powerless (d) We fear making a mistake and being seen as incompetent (e) All of the above
5. Which stumbling block is associated with the comment, “We have expectations or fixed ideas about people who talk differently or dress differently from how we do”? (a) Fear (b) Blame (c) Assumptions (d) Habits (e) Ego
6. When a problem is solved, when a solution is found that meets the needs and interests of those involved, it is considered to have achieved which side of the satisfaction triangle? (a) Process (b) Emotion (c) Assumptions (d) Substance (e) Both (a) and (c)
7. Which of the following is not necessary for integrative negotiation to succeed? (a) Dimensions of subjective value (b) The presence of a common goal (c) Faith in one’s own problem-solving ability (d) A belief in the validity of the other party’s position (e) All of the above are necessary for integrative negotiation to succeed.