Legal and emotional issue affecting employees and employers

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Reference no: EM132209418

1. Affirmative action is both a legal and emotional issue affecting employees and employers. Develop as many arguments as you can both supporting and opposing affirmative action as an employer policy. If you were asked to implement such a program, what steps would you follow? How do job analysis and job design differ? As a manager, why is it useful to understand the competencies required in specific jobs?

2. The retail industry customer service representatives outperformed all other industries in 2008, and the cable and stellite TV representatives scored lowest. What might be responsible for this difference in services.

Reference no: EM132209418

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