Reference no: EM134034510

Question

Ritz-Carlton holds lavish job fairs in cities where it opens new luxury hotels. These fairs feature R-C executives serving drinks and food to job fair attendees, and some fairs are accompanied by a classical pianist for ambience, much like you would find in the reception area of Ritz-Carlton. The theme at the job fairs is "ladies and gentlemen serving ladies and gentlemen", which is a phrase meant to convey formality and ultra-etiquette awareness. The fairs are widely advertised and promoted through various channels like the R-C website, hospitality publications and trade magazines, and digital job boards. At times R-C has partnered with state or local government in welfare-to-work programs for sourcing applicants. There is a rigorous application process to find just the right employees. It matters less about the applicant's background and more about the applicant's service orientation, engagement and eagerness, and adaptability. In addition to the job fairs, R-C executives who experience exceptional service from staff in other businesses are known to pass their business card to the exceptional employee along with encouragement to apply with R-C, an employee "poaching" method. I've read some criticisms of the "poaching" methodology, but to those who criticize it as a bad practice,