It customer specifications and repair manuals

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Reference no: EM133031639

SHARED IT SECRETS

When Eric Pantaleon quit his job in 1995, IT Systems, his company paid little attention. Pantaleon was one of the several customer-service representatives of the Laguna, Philippine-based computer company., and the turn-over of responsibilities in the department wasn't smooth. Following an uneventful exit interview with human resources officials, Pantaleon left the company to start a job with IT rival, Sampo Computer, also basedin Laguna.

It might have ended there. But when Pantaleon's new employer began taking away IT'smarket share, its top management started to be alarmed. After some checking, IT learned that Pantaleon was using inside knowledge of IT's customer lists to make sales.Company officials also suspected he might be relying on IT's customer specifications and repair manuals.

Questions:

1. Is keeping "trade secrets" still an ethical issue in the age of globalization and advanced communications technology?

2. Is Pantaleon's action unethical, e.g. using the customer list of his previous company forhis new company? Why or why not?

3. If you were Pantaleon, would you also do the same thing as he did? Why or why not?

Reference no: EM133031639

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