Is there a reasonable way for starbucks to satisfy all

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Reference no: EM132283192

Management Communication : A CASE-ANALYSIS APPROACH By James S. O’Rourke, IV

CASE STUDY 2-1 : Starbucks Coffee Company: Can Customers Breastfeed in a Coffee Shop?

DISCUSSION QUESTIONS

1. Should Ms. Charkoudian’s group’s demands be taken seriously, or are they just another case of ridiculous requests which can be safely ignored by the company?

2. Is there a reasonable way for Starbucks to satisfy all customer segments?

3. Assuming Starbucks adopts an official policy, how can it effectively communicate the policy throughout the company?

4. When state laws that affect store operations change, how can Starbucks communicate the new laws to stores in that state to ensure that all stores are in compliance?

Reference no: EM132283192

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