Is the goal of six sigma quality realistic for services

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Reference no: EM133518070

Assignment:

1. Shingo told a story of a poka-yoke he developed to make sure that the operators avoided the mistake of putting fewer than the required four springs in a push-button device. The existing method involved assemblers taking individual springs from a box containing several hundred and then placing two of them behind an ON button and two more behind an OFF button. What was the poka-yoke Shingo created?

2. Is the goal of Six Sigma quality realistic for services such as Blockbuster Video Stores? Explain with examples.

Reference no: EM133518070

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