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Write a 1050=1200 word which you will reflect on your interview. Interview a customer service manager about their business, consider asking some of the following questions in your interview:
How does the company currently measure satisfaction?
Does the company have an informal customer retention program? An informal program? How well do they work?
How can technology improve customer service?
What experiences do customers share when they call your company's service number?
What technological elements do you consider to be the most important in building customer loyalty?
How can your web site make the service experience more enjoyable or user friendly?
If you were Monsanto's CEO, how would you best balance the conflicting needs of the variety of stakeholder groups that Monsanto must successfully engage?
Bob defends against a breach of contract suit by Ace credit Corporation by claiming that the consideration for their contract was grossly inadequate.
How can you correlate the bell curve to our performance as employee's and or leaders? We want to always perform at the far right end of the curve but statistically that's not possible.
Describe the organizational situations that support each of the three types of system-wide process interventions: (1) the organization confrontation meeting, (2) the intergroup relations intervention, and (3) the large group intervention.
An important aspect of strategic planning is analyzing the internal and external environments. Recently, a large organization completed their environmental analyses only using a very extensive SWOT process
Review the Four Intrinsic Rewards underlying intrinsic motivation, how managers can cultivate motivation in others, and the causes and consequences of job satisfaction.
What is the maximum number of defectives allowed in the second sample for the lot to be accepted?
Identify the type of probability your example best fits by explaining whether it is an independent event or dependent upon something else.
a company using a kanban system has an inefficient machine group. for example the daily demand for part l105a is 3000
How many clerks should the hotel employ for the check-in system to be cost effective?
A grocery store operates a fleet of 8 trucks. The trucks arrive at random times throughout the day to be loaded with new deliveries. Describe the queue utilizing the Kendall notation.
What targets sales opportunities by finding new customers or companies for future sales.
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