Internet-based discount computer supply service

Assignment Help Operation Management
Reference no: EM132234866

A group of entrepreneurs are establishing a new nation-wide, Internet-based discount computer supply service. The service, which will be named Discount Computer Parts, will work as other similar "shop-by-Internet" services.

Specifically, the entrepreneurs foresee the following "typical" scenario. Individuals will be required to purchase yearly memberships for a nominal fee which entitle them to use the shopping service. A member initiates a sale by accessing Discount Computer Parts’ Web page and verifying their membership status with their membership number. This process will be supported through a database system of membership information that is accessed automatically by the Web page software. The system will present the current information stored in the database so that the user may verify that the database is correct. Membership information includes member identification number, name, billing address, shipping address (often the same as the billing address), telephone number, fax number, and email address.

Each member is categorized as either "good standing" (i.e., good payment history), "questionable" (i.e., 3 late payments), or "prohibited" (i.e., no longer allowed to order due to non-payment of any order). New members start with a "good standing" rating. "Prohibited" members move into the "questionable" category upon payment of any outstanding balance. Once they have promptly paid three new orders, they move into “good standing” again.

Once membership has been verified, the member may order whatever items are desired from one of many Web pages that can be accessed. Of course, all inventory displayed in the Web pages will be in a database system.

Inventory in the database system will be categorized by hardware, software, and document­tation (for educational materials). Each item has an inventory number, price, manufacturer's name, and current stock level. A sale will automatically generate a shipping order which will be used (1) at a warehouse to fill the order, (2) at the company to provide a record of the sale, and (3) at the shipping center to provide a shipping label. Each inventory item has a minimum stock level.

Sales information must include all relevant member information, the product(s) ordered and shipped (product numbers, quantities, etc.), the order date and the shipping date, and the price at which the product was sold. Some products may be backordered due to insufficient inventories. When backorders occur, an additional "backorder record" must be generated to ensure the order is eventually filled. The backorder record should contain essentially the same information as a sales transaction record.

Discount Computer Parts also intends to support members after sales by providing a toll-free technical consultant telephone number. These consultants need to have access to membership data and sales data to confirm that telephone calls are from valid members and that the members are requesting information relevant to their recent purchases. A customer service log maintains records of calls, including the date and time of the call, which employee handled the call, the nature of the call, and the resolution of the call.

Employee data includes the normal name, address, title, wage or salary, and a unique employee number.

The entrepreneurs want you to prepare a data model of their situation as a basis for discussing the implementation of the database.

Your tasks:

Draw a data model for this business.

Identify the associative entities and subtype entities (if any)

Identify any ID-dependent entities.

Reference no: EM132234866

Questions Cloud

How technology improved their business operations : Show examples of how technology improved their business operations.
Normal economic conditions : You estimate that your cattle farm will generate $0.25 million of profits on sales of $5 million under normal economic conditions and that the degree
Strengths and weaknesses of the company marketing efforts : Analyze the strengths and weaknesses of the company’s marketing efforts.
Evaluate your pricing plans with those of any competitors : Evaluate your pricing plans with those of any competitors that may be providing identical or similar products or services.
Internet-based discount computer supply service : A group of entrepreneurs are establishing a new nation-wide, Internet-based discount computer supply service.
What is your opinion of whistleblowing : If you were aware of criminal activity in your organization but knew that reporting it would probably cost you your job, what would you do?
How much principal will be outstanding : You want to buy a house for $425,000. You plan to make a down payment of $75,000. If you take out a 30-year mortgage at a 4.8% APR
Packard commission from project management : Explain the Packard Commission from a project management point of view.
What is the approximate forward exchange rate : What is the approximate forward exchange rate for 180 days?

Reviews

Write a Review

Operation Management Questions & Answers

  Passbook savings account that pays an annual interest

Assume that you are about to deposit $1,000 in a passbook savings account that pays an annual interest of 4 percent.

  Optimistic about human nature

Some psychologists are saying humanistic theories may be overly optimistic about human nature. Why do they say this? Do you agree?

  Years in an attempt to implement

An organization has struggled for over three years in an attempt to implement and use an ERP system. It has finally decided to scrap this system, at great cost, and convert to a new ERP system from a different vendor. Identify and discuss actions ..

  Move using economies of scale and costs

Your friend owns a business and is looking to expand. Describe the risks and rewards of such a move using economies of scale and costs.

  Your textbook discusses strategic planning in healthcare

Your textbook discusses strategic planning in healthcare. Once a strategic plan is created and published, how should healthcare leaders monitor and control implementation of the plan?

  Customer service objectives and customer satisfaction levels

How does Logistics Management support Customer Service objectives and customer satisfaction levels?

  Research current trends in construct costs

Construction cost estimating is one of the most difficult aspects of the construction projects due to the uncertainty inherent with construction.

  Overall performance envelope of the jaws systems

As the lead service for the Joint Armored Wheeled System (JAWS), the Marine Corps used RDT&E, Navy funds to develop the system. JAWS is currently in production and several hundred units have been fielded. It will not increase the overall performance ..

  About the order bias

Order bias is a (an). A researcher noticed that he can forecast sales of hammers from the knowledge of points scored by Knicks

  Which is true regarding the tort of trespass to land

Which is true regarding the tort of trespass to land ?

  Cash instead of the reasonable notice period

Explain the common law requirement for an employer to provide an employee with reasonable notice of termination or cash instead of the reasonable notice period. Your explanation must review the following areas:-is it the usual practice to provide rea..

  What is the primary objective-pros and cons

What is managed care, and what is being managed? What is the primary objective? Pros and cons?

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd