Reference no: EM131724012

1. Anything that provides direction, intensity and persistence to behavior is:

A. motivation.

B. performance.

C. effectiveness.

D. satisfaction.

2. According to Maslow's Hierarchy of Needs, which is the lowest level need? 

A. Belongingness needs

B. Esteem needs

C. Physiological needs

D. Security need

3. According to the operant approach, which of the following statements would not describe a contingent reward? 

A. An insurance salesperson receives their monthly commission check.

B. An employee receives an extra week of vacation time after their fifth year with the company.

C. An employee receives their regular paycheck.

D. All of these describe contingent rewards.

4. An individual's tendency to exert effort toward task accomplishment depended partly on the strength of his/her motive to achieve success. This is called:

A. problem solving.

B. customer orientation.

C. relationship building.

D. achievement orientation.

5. In comparing teams and group members, which of the following is true? 

A. Team members can readily identify who is/is not on the team; identifying members of a group may be more difficult.

B. Group members have common goals; teams may not have the same degree of consensus about goals.

C. Task interdependence typically is greater with groups than with teams.

D. Group members often have more differentiated and specialized roles than team members.

6. Leaders often avoid delegation because the task is a desirable one. 

A. True

B. False

7. Which of the following was not mentioned in the text as a way leaders can improve their feedback skills? 

A. Make it helpful.

B. Being critical.

C. Being descriptive.

D. Being specific.

8. According to Tuckerman, _______ is the second stage teams go through. 

A. forming

B. storming

C. norming

D. buy in