Reference no: EM13762258

Question 1: Collaboration is not necessary when:

a. conflict becomes unmanageable

b. information is readily available

c. team has unlimited time

d. expert has the answer

Question 2: Information triage is the process of sorting through information you have gathered to determine what is most useful.

True

False

Question 3: Symbolic-convergence theory explains that group fantasies are interpretations of reality that have no relationship to what actually happens.

True

False

Question 4: Maslow's term for a person's need to feel that s/he is a part of a group is called a belongingness need.

True

False

Question 5: While establishing his new business, Joel realized he was very talented at crunching numbers but lacking in interpersonal skills. Therefore, he decided to join a local networking group. The primary reason Joel probably decided to join the networking group is because of:

a. similarity

b. complementarity

c. proximity, contact, and interaction

d. physical attractiveness

Question 6: The second stage in group formation, according to Tuckman, is storming.

True

False

Question 7: In interpersonal attraction, opposites always attract.

True

False

Question 8: When evaluating a Web source, what criteria should NOT be considered?

a. subjectivity

b. accountability

c. recency

d. usability

Question 9: "Everyone is in favor of getting rid of the trailer park," is an example of which form of fallacious reasoning?

a. red herring

b. hasty generalization

c. causal

d. bandwagon

Question 10: Self-disclosure usually moves by small increments.

True

False

Question 11: When we communicate with ourselves in order ot reduce uncertainty about the nature of an experience we are communicating on a(n) :

a. intrapersonal level

b. interpersonal level

c. public level

d. organizational level

Question 12: Which of the following is NOT an element involved in becoming a truly competent communicator?

a. Motivation

b. Knowledge

c. Skill

d. Optimism

Question 13: Women tend to have greater opportunity to use power strategies than do men.

True

False

Question 14: At the age of 13, Marlon started to feel a strong desire to be affiliated with a group at school instead of just his family. In this instance, Marlon is seeking to fulfill which need explicated by Maslow?

a. Physiological

b. Belongingness

c. Esteem

d. Self-actualization

Question 15: During group discussions, Kristen encouraged Cheyennea less talkative member of the group to provide her opinions and feedback to the group. In this instance, Kristen is serving as the:

a. gatekeeper and expediter

b. harmonizer

c. group observer

d. follower

Question 16: While in a team meeting, Devendra begins to criticize others in the group and starts verbally expressing his belief that the team is going to fail in achieving their goal. In this instance, Devendra is violating which characteristic of an effective team member?

a. Action oriented

b. Supportiveness

c. Problem solving ability

d. Openness

Question 17: What is the correct order of the theory-creating process?

a. Explanation, prediction, observation

b. Observation, prediction, explanation

c. Observation, explanation, prediction

d. Prediction, observation, explanation

Question 18: The systems theory of small group communication can be likened to the concept of the way the various organs of the body work together to make up the larger system which is a person.

True

False

Question 19: In Maslow's hierarchy of needs, preceding needs do not have to be satisfied in order for a person to move on to a higher level of need.

True

False

Question 20: In a meeting, Glenn continuously tells Charlie that regardless of the amount or reliability of contradictory evidence, he has found the correct information about how the group should solve their problem through a website he viewed. Glenn is fostering a defensive climate through which behavior?

a. Evaluation

b. Strategy

c. Superiority

d. Certainty

Question 21: Theories which take a prescriptive approach to small group communication are called:

a. process theories

b. method theories

c. model theories

d. none of the above

Question 22: There are nine core small group communication competencies that are grouped into four categories. Being able to maintain task focus and manage interaction demonstrates which category of competencies?

a. Problem-oriented competencies

b. Solution-oriented competencies

c. Discussion-management competencies

d. Relational competencies

Question 23: Which of the following is NOT described by Maslow as a deficiency need?

a. Safety

b. Belongingness

c. Esteem

d. Self-actualization

Question 24: The standards of a small group that establish which behaviors are normally permitted or encouraged within the group and which are forbidden or discouraged are called:

a. goals

b. norms

c. roles

d. laws

Question 25: A person with a high need to control others would be most compatible with a person who has an equally high need to control others.

True

False

Question 26: Jowi spends a while explaining to the group how she feels the problem they are confronting could be solved through the use of polling and interviews. Once she is finished and a few other members provide their opinions, Young announces that they should poll and interview people to solve the group's problem. Young fails to acknowledge the fact that Jowi had already introduced these ideas as possible solutions. Young is demonstrating the disconfirming response called:

a. incongruous

b. tangential

c. impervious

d. irrelevant

Question 27: During group discussions, Eric tends to spark discussion in the group that is not related to the task. In order to counter Eric's behavior, Margaret always tries to summarize what has happened in the group and refocus the members on the task. In this instance, Margaret is serving as the:

a. coordinator

b. orienter

c. energizer

d. procedural technician

Question 28: Which of the following is accurate, regarding "opinion" as a kind of evidence?

a. Opinions of biased authorities who base their opinions on facts are the most valuable as evidence.

b. An opinion should never be considered factual.

c. Dramatizing a point with an opinion lowers the credibility of that point.

d. Opinions are most effective when used in conjunction with other facts or statistics

Question 29: Tuckman's group stage where competition, individuality, and conflict emerge as group members try to satisfy their individual needs is called:

a. forming

b. storming

c. norming

d. performing

Question 30: There are no discernable differences between small groups and teams.

True

False

Question 31: The first step in developing a discussion plan should be to

a. decide on discussion format.

b. develop a strategy.

c. get acquainted with group members.

d. develop logical arguments.

Question 32: According to the structuration theory, we bring rules and norms that we have learned from previous situations to the present group.

True

False

Question 33: Although cultures may vary in the way they verbally express themselves, cultures are generally alike in the ways they express themselves nonverbally.

True

False

Question 34: Even time and experience cannot guarantee trust.

True

False

Question 35: Which of the following is NOT a characteristic of an effective team?

a. A clear, elevating goal

b. External support and recognition

c. A competitive environment

d. Principled leadership

Question 36: As we get to know others, physical attractiveness diminishes in importance as a factor in interpersonal attraction.

True

False

Question 37: Which of the following is NOT one of the variables in the general model of small group interaction?

a. Leadership

b. Cohesiveness

c. Situation

d. All of the above are variables in the general model of small group interaction.

Question 38: The type of roles in groups that tend to be counterproductive to the overall group effort are called:

a. task roles

b. maintenance roles

c. individual roles

d. none of the above

Question 39: Evidence from college classroom groups suggests strongly that self-selection is the best policy for forming groups.

True

False

Question 40: As a child, Roberta and Esteban were best friends mainly because they rode the same bus to school and lived within walking distance to each other. Roberta and Esteban most likely became best friends because of:

a. similarity

b. complementarity

c. proximity, contact, and interaction

d. physical interaction

Question 41: Which of the following statements about communication networks is incorrect?

a. Communication networks concern "who talks to whom" in the group setting.

b. Groups with a generalized communication network are more efficient than those with a centralized network.

c. In the group setting, you'll find that relatively few comments are addressed to the group as a whole.

d. B and C are incorrect.

Question 42: Which of the following is NOT a factor that affects conformity to group norms?

a. The number of people who have already conformed to the norm.

b. The clarity of the norm and the certainty of punishment for breaking it.

c. The individual characteristics of the group members.

d. All of the above are factors that affect conformity to group norms.

Question 43: Which of the following was one of the first uses of technology to support group and team meetings?

a. Electronic mail

b. Video conferences

c. Telephone conferences

d. Electronic meeting system

Question 44: While theories help us to explain phenomena, they cannot help us to predict.

True

False

Question 45: When Alyssa was younger, she would dress like her favorite celebrities because she admired them and wanted to emulate their behavior. Alyssa provided her favorite celebrities ________ power.

a. legitimate

b. referent

c. expert

d. reward

Question 46: Which type of problem-solving discussion would be closely related to group members' attitudes and beliefs?

a. question of value

b. question of value

c. Question of policy

d. Question of prediction

Question 47: During the group meeting, Cassandra tells the group members how she is feeling by stating, "I feel as though we are a cohesive group that has some differences of opinion. I believe we can fix these through sharing our feelings." In this instance, Cassandra is employing which behavior that helps to foster a supportive climate?

a. Description

b. Spontaneity

c. Empathy

d. Provisionalism

Question 48: According to Bormann, the anxiety and uneasiness that occur when a group first meets is called primary tension.

True

False

Question 49: Schutz suggests that the three basic human needs that influence behavior are inclusion, esteem, and affection.

True

False

Question 50: Group goals should take precedence over individual goals.

True

False