Information systems that support customer interactions

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Reference no: EM132278420

Information Systems Planning and Management

Assignment 1

1. As customers, students, patients, taxpayers, and citizens, we are surrounded by information systems that support customer interactions. Identify and describe two such systems that you have used. Briefly, describe the types of customer interactions you have experienced with these systems and compare what you found to be important features of each one. Are there features or function that you would change or add to either system?

Rubric:

1) Name of the information system (2 points each system)

2) Important features of the system / the types of customer interactions (6 points/each)

3) Any features that you would add/change (2 points each system)

Reference no: EM132278420

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