Reference no: EM132169371

1. In the tiered architecture, the ERP application is stored on the ____________ tier.

A) presentation logic

B) middleware

C) data

D) business logic

E) hardware

2. In the traditional ERP life cycle a gap analysis should be conducted in the stage.

A) investigation

B) scope and commitment

C) analysis and design

D) acquisition and development

E) implementation

3. Because systems integration often involves sharing information across departments, this often creates ____________ among the functional departments.

A) power conflicts

B) new opportunities

C) network failures

D) better decisions

E) vertical silos

4. A ________ implementation involves considerable modifications to the ERP software.

A) cross-functional

B) chocolate

C) vanilla

D) vendor-driven

E) web-enabled

5. Which of the following is NOT an outcome of a bad ERP selection?

A) Inefficient processes

B) Excessive configuration

C) Demotivated employees

D) Lack of staff adoption

E) Costly upgrades

6. Company EG offers ERP solutions to light manufacturing, distribution and service delivery only. What type of ERP vendor is Company EG?

A) Add on

B) Diagonal

C) Horizontal

D) Mass arket

E) Niche

7. ABC Enterprise is an Australian-based company with operations in China and United States. The product that ABC Enterprise offers is highly tailored to suit the market demands in each country, and each country has different legal requirements which the company needs to satisfy. What type of ERP system would be the most suitable for ABC Enterprise?

A) A Tier 1 ERP system for the whole enterprise

B) Tier 2 ERP systems for operations in each country

C) Tier 3 ERP systems for operations in each country

D) A Tier 1 ERP system for the Australia, and Tier 2 or Tier 3 systems for operations in China and United States.

E) A Tier 2 ERP system for Australian, and Tier 1 systems for operations in China and United States.

8. Which of the following statements correctly describe what an organisation should do during the ERP vendor and software selection process?

A) The organisation need to get the vendors to demonstrate their products before defining requirements so realistic requirements can be defined.

B) The organisation should choose their ERP system and vendor based on what competitors have implemented in order to stay competitive.

C) ERP system is a technical system and so the organisation must base its selection decision solely on the system's functionality, reliability and compatibility to existing IT infrastructure.

D) The organisation must ensure that it includes all the features that employees want in its selection criteria in order to choose an ERP system that is easily accepted by all employees.

E) The organisation should put together a business case for the ERP system to set realistic expectations before reviewing potential ERP systems and vendors.

9. Potential customers often use the__________ as a financial framework for evaluating the different ERP systems proposed to them.

A) ROI

B) NPV

C) BEP

D) TCO

E) RFI

10. Which of the following is NOT what you would include in a Request for Proposal (RFP) during the ERP system and vendor selection process?

A) Description of the organisation's existing system

B) Desired functionality of the new ERP system

C) Training requirements for the new ERP system

D) Description of the selection process

E) All the above should be included in a RFP

11. Which of the following is NOT a role of ERP vendors?

A) Make customization decision

B) Develop training and testing environment

C) Fix any problems in the ERP system

D) Provide support for the ERP system

E) Exercise quality control over the implementation of the ERP system

12. Project managers are expected to maintain the balance between three important constituents of a project, which are:

A) Communication, Schedule and Staffing

B) Risk, Budget, and Scope

C) Schedule, Scope and Budget

D) Risk, Communication and Quality

E) Schedule, Communication and Scope

13. What does the acronym OPM3 refers to?

A) Organizational Project Management, version 3.

B) Organizational Process Management, version 3

C) Organizational Project Management Maturity Model

D) Organizational Project Management, Monitoring and Maintenance

E) Organizational Process Modelling, Monitoring and Management

14. What of the following is NOT a purpose for establishing project organization in the beginning of a project?

A) To create an environment where team members can interact with minimum disruption, overlaps and conflict

B) To identify the human resources required for the project

C) To identify financial resources required for the project

D) To define the allocation of tasks and responsibilities among the project team

E) To facilitate the coordination and implementation of project activities

15. In a project organization structure, which role is responsible for commissioning and overseeing the project activities?

A) Project owner

B) Project executive

C) Steering Committee

D) Project Management Office (PMO)

E) Project leads

16. Which of the following is NOT a responsibility of the PMO in a project organization structure?

A) Determines the overall policy and budget of the project

B) Ensures that project teams are working well together

C) Manage risks involved in the project implementation

D) Deals with staff and professional consultant turnover by ensuring appropriate knowledge transfer

E) Manages management's expectation of the project to ensure continual support

17. Over the years, _________ has been equated with downsizing in ERP projects.

A) BPR

B) BPM

C) PMO

D) OPM3

E) SYPOC

18. Which of the following statements is INCORRECT about Business Process Management (BPM)?

A) BPM institutionalises a continuous change process in organisations.

B) BPM brings about incremental and iterative improvements in business processes.

C) BPM is usually associated with the ERP systems because of the implementation of "best practices".

D) BPM is an on-going effort to improve business processes.

E) BPM brings about limited organisational change.

19. Which of the following is NOT considered a form of organizational change?

A) Acquisition of another business

B) Implementation of ERP systems

C) Replacing the Chief Executive Officer (CEO) of the company

D) Adding a new employee

E) Cost cutting measures that results in layoffs of employees

20. According to Lewin's model of Change, what is the proper order of introducing and managing change?

A) Introduce new business practices, challenge existing business practices, and incorporate changes in daily routine.

B) Challenge existing business practices, and incorporate changes in daily routine

C) Introduce new business practices, and incorporate changes in daily routine

D) Challenge existing business practices, introduce new business practices, and incorporate changes in daily routine.

E) Challenge existing business practices, and introduce new business practices

21. Which of the following statements is INCORRECT about the configuration of ERP system?

A) Configuration is to tailor the software using parameters settings provided by the vendors.

B) Once the ERP system has been customized, there will be no need for configuration.

C) Configuration of the ERP system determines how the system operates, how data entry screen looks like, and how messages will appear.

D) Configuration of the ERP system can be an extremely complex task.

E) Configuration of the ERP system can be assisted using pre-configured modules created by ERP vendors.

22. The documentation of the business processes and how they map to the ERP system is documentation produced from the_____________ perspective.

A) Project Management

B) Information Technology

C) Operational

D) Training

E) Configuration

23. The________ documents the implementation strategy, implementation schedule and the organization of the implementation team for the ERP implementation.

A) Implementation plan

B) Training plan

C) Readiness assessment

D) Knowledge management plan

E) Project Management Plan

24. Which of the following statements is TRUE about the readiness process for ERP implementation?

A) The assessment of readiness should start just before the go live date.

B) The readiness process should only include key "super" users.

C) Training should gear up during the readiness process.

D) The readiness process focuses mainly on assessing whether the system configuration is ready for go live.

E) Everything should be completely ready for testing at the first readiness checkpoint.

25. Which of the following statement is correct about the training to be provided with an ERP implementation?

A) Once the system is in the production phase, there is no further need for training.

B) Training for users should focus on how they will use the new system for daily processing of transactions.

C) For security reasons, users should only train on the practice instance in the training labs.

D) To be effective, organizations should choose one training format and stick with it for all users.

E) ERP system training should focus on showing users where to point and click in the applications.

26. Testing of the ERP system during implementation is an iterative process. Which of the following is the correct progression of the stages of tests to be performed?

A) Unit Test, System Test, Integration Test, Acceptance Test

B) Acceptance Test, System Test, Integration Test, Unit Test

C) Unit Test, Integration Test, System Test, Acceptance Test

D) Acceptance Test, Integration Test, System Test, Unit Test

E) Integration Test, Unit Test, Acceptance Test, System Test

27. Company XYZ is implementing an ERP system. Being highly risk adverse, the management decides to try out the ERP systems at the Australian site, and only installing the new system at the remaining five locations around the world when the conversion at the Australian site is successful. The type of conversion strategy that Company XYZ chose to use is the:

A) Simultaneous conversion strategy

B) Big-bang conversion strategy

C) Direct conversion strategy

D) Pilot conversion strategy

E) Phased conversion strategy

28. Which of the following statements is INCORRECT about the stabilization period?

A) Stabilization period begins after the ERP system goes live.

B) Stabilization period is characterized by long hours, many problems and lots of anxiety.

C) Stabilization period is the time from the go-live until about 90 days after.

D) During the stabilization period, it is common for organization to suffer a drop in performance.

E) Work on the system development continues during the stabilization period.

29. What are the main activities of the post-implementation phase after go-live?

A) Development, Training, and Support

B) Support, Maintenance, and Review

C) Training, Problem resolution, and Upgrade

D) Support, Improvement, and Review

E) Problem resolution, Project assessment, Systems Assessment

30. Which post-production support activity has to be conducted periodically to ensure that the system is being used correctly and that the data entry processes are being followed?

A) Training

B) Go-live support

C) Data validation

D) Data correction

E) Installing patches and fixes

31. When a potential change to the system is identified, a __________ is prepared and forwarded to the project manager.

A) change request

B) suggestion

C) redesign plan

D) problem ticket

E) recommendation

32. Which of the following statements is INCORRECT about post-implementation review?

A) Post-implementation review identifies changes to be made to the system.

B) Post-implementation review identifies training opportunities

C) Post implementation review identifies deviations from the original design and plan.

D) Post-implementation review compares plans with reality.

E) Post-implementation review focuses on assessing whether ERP has been implemented within time and budget.

33. What are the three main characteristics of Big Data?

A) Real time, Unstructured, and Disparate

B) Digital, Traditional, and Real-time

C) High volume, Real time, and Disparate

D) High volume, High velocity and High variety

E) Internal, External and High volume

34. In the staging area of a data warehouse, the process of cleaning, standardizing, reformatting and summarizing the data is known as:

A) Extraction

B) Loading

C) Transformation

D) Testing

E) Tagging

35. The subset of data warehouse that is customized for decision making application of a particular user group is known as:

A) Database

B) Mini data warehouse

C) Data mart

D) Data clone

E) Data store

36. John wants to use the data warehouse to help him to determine whether loan applicants are likely to default on their loan repayments. Which tools can John use to draw the required data from the data warehouse?

A) Reports

B) Queries

C) Summarized data

D) Data mining

E) OLAP

37. Mary is using OLAP to help with her marketing campaign. First she looks at the quarterly sales figures for US, UK and Australia. Then she navigates to the quarterly sales figure of the various Australian cities, before examining the monthly sales figure for each Australian cities. The operation that Mary uses with OLAP is known as:

A) Drill down

B) Slicing

C) Dicing

D) Roll up

E) Zoom in

38. Which of the following statements is INCORRECT about the evolution of ERP systems?

A) ERP systems grew primarily out of MRP and MRPII.

B) The first generation of ERP system emphasises on integrating the primary and secondary value chain activities of an organisation.

C) The first generation of ERP system focuses on the "back office" activities.

D) The second generation ERP system, ERP II, is perceived as the single system that can replace all other systems within an organisation.

E) The second generation ERP system, ERP II, is e-Business ready.

39. XYZ Enterprise runs a proprietary accounting software (i.e. developed in-house) using a cloud model. It installs and hosts the accounting software using the hardware and software rented from a cloud vendor. The type of cloud model that XYZ Enterprise is using is the:

A) Infrastructure as a Service

B) Platform as a Service

C) Software as a Service

D) Public cloud

E) Private Cloud

40. Which of the following is NOT a characteristics of SaaS ERP?

A) The client company rents the use of the ERP from the vendor

B) The client company determines the location of the ERP software.

C) The vendor company installs and maintains the ERP software.

D) The client company incurs operational expenses instead of capital expense.

E) The client company shares the access to the ERP software other companies.