Reference no: EM132155496

1. In the context of total quality management (TQM), which of the following statements is true of continuous improvement?

a. The basic philosophy of continuous improvement is that improving major processes periodically has the highest probability of success.

b. It is the implementation of a large number of small, incremental improvements in all areas of an organization on an ongoing basis.

c. In continuous improvement, changes to all job activities are made solely by the founders and top-level executives.

d. In continuous improvement, managers measure the expected benefits of a huge change and favor the ideas with the biggest payoffs.

2. In the context of budgetary control, a responsibility center is defined as any organizational department or unit under the supervision of a team of 6 to 12 employees responsible for its activity.

True

False

3. Lucas uses a fitness tracker app on his smartphone to measure his calorie intake in a day and track the activities that help him burn calories through the day. His aim is to modify his lifestyle for better health and increased work productivity. In the context of managing quality and performance, Lucas's practice of voluntarily collecting and analyzing data about himself in order to improve is an example of:

a. auto-analytics.

b. self-induction.

c. a feasibility study.

d. a social orientation approach.