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Mason argues that outcome measurement is only one piece of a nonprofit's work, and not always the most important part. He gives an example of literacy tutoring: we can concentrate on learning outcomes of students, but this overlooks student satisfaction, the human advances for the tutors, and the value of any rapport that develops between the student and the tutor.
Difficulty: Satisfaction, humanity, and rapport are hard to measure and quantify. And, donors seem to value them less.
Quandry: Some nonprofits focus on expressive rather than instrumental outputs. Hospice focuses on acceptance and other positive feelings among families. Make-a-Wish focuses on happiness and other positive feelings among sick kids. Alcoholics Anonymous focuses on wholeness and other positive feelings among recovering addicts. How do we measure outcomes in these kinds of organizations? Should we measure?
Mason, D. E. (1996). Chapter 1/The Importance of Expressive Outputs in Nonprofit Organizations. In Leading and Managing the Expressive Dimension (pp. 1-20). San Francisco, CA: Jossey-Bass.
The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. Due to increase in the preference for light beer drinkers, Chris Prangel wants to introduce light beer version in Mountain Man. An analysis into the la..
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. An analysis into the launch of Mountain Man Light over the present Mountain Man Lager.
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Prepare a major handout on the key principles of instructional leadership
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