Importance of customers and customer relations-internal

Assignment Help Operation Management
Reference no: EM131436124

Write a paper (minimum of two pages, typed, double-spaced, size 12 font, 1 inch margins, include a title page with your name and program).

Program outcome:

The importance of customers and customer relations, internal and external

Customers and customer relations are critical to the success of a company today. Who talks to external customers, what are the policies for customer service, are they effective, and how could they be improved? What is the company’s customer satisfaction rate and how do they obtain that?

Internal customer service is also critical to a smooth company operation. Are there policies for internal customer service and what are they, where does ethics play a part in internal customer service? Tie this to what you learned in your program by reflecting on those learning experiences and discussing how they relate to this assignment.

Reference no: EM131436124

Questions Cloud

Calculate the payback period for the standard machines : Cedes limited has the following details of two of the future production plans. For both the Standard and the Deluxe machines, calculate the payback period.
Sprinter who has a linear velocity : 1. How much energy is there in a 70 kg sprinter who has a linear velocity of 12.0 m/s whose center of mass is 115 cm high? 2. How much power would a defensive back need to produce to decelerate the runner from problem #1 to 0.0 m/s in 0.5 seconds? ..
Why they are important to manufacturing-retail or service : Describe the following terms in your own words and why they are important to a manufacturing, retail, or service company ?
Should the process be stopped : Suppose the sample mean is x‾  = 4.014. Should the process be stopped?- Suppose the sample mean is x‾ = 3.979. Should the process be stopped?
Importance of customers and customer relations-internal : Customers and customer relations are critical to the success of a company today. Who talks to external customers, what are the policies for customer service, are they effective, and how could they be improved? What is the company’s customer satisfact..
Draw a balance sheet for the business : 1 March- Deposited £20,000 In a bank account 2 March- Purchased fixtures and fittings for £6,000 cash, and inventories £8,000 on credit
Determine the incremental cash flows : Estimate the actual cash outlay attributable to the new machine. Determine the incremental cash flows. Compute the NPV of incremental cash flows. Add up the present value of the expected salvage value to the P.V. of the increm..
Suggest mean weight of cubesats scheduled is different : Is there any evidence to suggest that the mean weight of CubeSats scheduled for launch is different from 1? Assume the distribution is normal, s = 0.1, and use a = 0.05.
Maximum torque you can exert under these conditions : A wrench 35 cm long is attached to a nut and bolt. You exert a 20 N force on the wrench. What is the maximum torque you can exert under these conditions?

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd